The Cancel Timer Action is used to cancel a previously scheduled timer.
- Cancel timers for actions that a user takes without being prompted.
- Cancel a CSAT score prompt if the user opts out
- Cancel a scheduled call if the user takes action early
This corresponds to the key set in the timer this event action would like to cancel. It must match the timer key in the created timer exactly. If no timer is registered with the event, nothing will happen.
To learn how to create a timer, check out The Create Timer Action.