The Reporting Metric > Stop Timer Action The Reporting Metric > Stop Timer Action

The Reporting Metric > Stop Timer Action

Elliot Fiske Elliot Fiske

Overview

The Metric: Stop Timer Action is used with the Metric: Start Timer Action to gather data on how Apps are being used. When the Metric: Stop Timer Action is called with the key of a timer started by the Metric: Start Timer Action, the total time elapsed is gathered in the Reports dashboard.

This can be used to track statistics such as how long it takes customers to fill out a form in an App.

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Use Cases

  • Track how long a customer spends filling out each part of a data entry flow.
  • Track the average time a user spends in each branch of a Voice Bot.

Action Properties

Metric Key

The key that identifies this timer. This must correspond to the key of a timer started by the Metric: Start Timer Action. This key must be unique – all running timers must have different keys.

Note: If there is no running timer with the specified key, this Action has no effect.

Further Reading

To learn how to collect and analyze data around how customers are using Apps, read Reporting.

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