The Metric: Stop Timer Action is used with the Metric: Start Timer Action to gather data on how Apps are being used. When the Metric: Stop Timer Action is called with the key of a timer started by the Metric: Start Timer Action, the total time elapsed is gathered in the Reports dashboard.
This can be used to track statistics such as how long it takes customers to fill out a form in an App.
- Track how long a customer spends filling out each part of a data entry flow.
- Track the average time a user spends in each branch of a Voice Bot.
The key that identifies this timer. This must correspond to the key of a timer started by the Metric: Start Timer Action. This key must be unique – all running timers must have different keys.
Note: If there is no running timer with the specified key, this Action has no effect.
To learn how to collect and analyze data around how customers are using Apps, read Reporting.