The Metric: Start Timer Action is one of the ways to gather data on how Apps are being used. When this Action is triggered, it begins a timer with the specified key. When the Metric: Stop Timer Action is called with the key of a running timer, the total time elapsed is gathered in the Reports dashboard.
This can be used to track statistics such as how long it takes customers to fill out a form in an App.
- Track how long a customer spends filling out each part of a data entry flow. This could be accomplished by running the Metric: Start Timer Action when the user presses the "Continue" button at each stage.
- Track the average time a user spends in each branch of a Voice Bot.
The key that identifies this timer. When the Metric: Stop Timer Action is run with the same key, it will send the total elapsed time to the Reports dashboard. This key must be unique. If Metric: Start Timer is called with the same key as a running timer, there will be no effect.
Note: If the Metric: Stop Timer Action is not called, no data will be sent to the Reports dashboard.
To learn how to collect and analyze data around how customers are using Apps, read Reporting.