Airkit provides you complete control over the phone numbers that your apps use to send and receive both calls and text messages. For example, it's easy to connect numbers from Twilio into your Airkit apps. If there are any self-imposed restrictions on the phone numbers you want associated with your brand – maybe you want every phone call from your company to have a particular area code, or you've already set up caller ID for a particular set of phone numbers – you can can use them in Airkit just as easily as you would elsewhere.
Once you've integrated a phone number with your Airkit app, you can use the built-in tools to streamline the process of automating phone calls and text messages as part of a user's Journey. You can walk callers through an established flow, respond immediately to incoming texts, and even set timers to send reoccurring or individual follow-ups.
If a Journey begins with with an incoming phone call or text message, Airkit automatically saves relevant information that comes with it, including the phone number of the Actor. But it makes no difference if a user first reached out via a call, a text, or a web app – it's just as easy to send the initial text (or call) to someone as it is to respond to an incoming text (or call). Airkit has a data type for phone numbers, which simplifies the process of collecting and storing phone numbers as part of each user's unique identity. Storing input as a phone number data type serves as automatic validation: only valid phone numbers will be accepted as input, and they will automatically be formatted such that they can immediately be used to make a call or text – country code included. Simply ask for each user's phone number as part of their web journey, and you'll be primed to send them any number of follow-up calls or texts.