Cancel Timer

Overview

The Cancel Timer Action is used to cancel a previously scheduled timer.

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Use Cases

  • Cancel timers for actions that a user takes without being prompted
  • Cancel a CSAT score prompt if the user opts out
  • Cancel a scheduled call if the user takes action early

Action Properties

Timer Key

This corresponds to the key set in the timer that this event action would like to cancel. It must match the timer key in the created timer exactly. If no timer is registered with the event, nothing will happen.