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Attach Image to Ticket (Zendesk) Data Flow Template

attachimageZD.png

Overview

This Data Flow template is made up of four Data Operations that allow app builders to add an image to an existing ticket in Zendesk. This is achieved by connecting with the Zendesk integration and passing data to this Data Flow.

In Connection Builder, Data Flow templates can be found with pre-populated sample data. However, to meet the requirements of their Journey, app builders should perform the necessary adjustments, such as adding other Data Ops.

Bear in mind that in order to use Zendesk as a datasource, credentials must be set in Configuration Builder > Integrations to connect the corresponding account.

Attach Image to Ticket (ZD) Operations

This Data Flow contains six parts:

Inputs

The Start pane keeps track of the inputs required by the Data Flow. 

  • Sample Inputs:
    • ticket_id Variable of type Number
    • Image_url Variable of type Text
    • comment Variable of type Text

HTTP Request Data Operation

  • Service: no service selected
  • Method: GET - to retrieve data
  • URL: image_url - URL to be accessed by this request
  • Allow non-compliant HTTP headers: box unchecked
  • Content-Type: “application/json”
  • Headers: no parameter set
  • Query Parameters: no parameter set
  • Form Parameters: no parameter set
  • Had paging?: box unchecked
  • Run Results: AirData Variables of type Any that automatically created to hold the results of this Operation. 
    • image_result
    • image_raw_result
    • image_request

HTTP Request Data Operation

  • Service: Zendesk
  • Method: POST - to submit data
  • URL: insert your Zendesk support URL to be accessed by this request
  • Allow non-compliant HTTP headers: box unchecked
  • Content-Type: “application/binary”
  • Headers: HTTP Parameter to request additional information
    • Body: image_raw_result.body
  • Query Parameters: no parameter set
  • Form Parameters: no parameter set
  • Had paging?: unchecked
  • Run Results: AirData Variables of type Any that automatically created to hold the results of this Operation. 
    • upload_result
    • upload_raw_result
    • upload_request

HTTP Request Data Operation

  • Service: Zendesk
  • Method: PUT - to replace the current representation with the requested payload on the previous data operation
  • URL:  insert your Zendesk support URL to be accessed by this request
  • Allow non-compliant HTTP headers: box unchecked
  • Content-Type: “application/json”
  • Headers: HTTP Parameter
    • Body: comment to be added to the ticket
  • Query Parameters: no parameter set
  • Form Parameters: no parameter set
  • Had paging?: box unchecked
  • Run Results: AirData Variables of type Any that automatically created to hold the results of this Operation. 
    • zendesk_result
    • zendesk_raw_result
    • zendesk_request

Transform Data Operation

  • Transform Expression: Airscript expression to check for errors
  • Output Format: Variable
  • Type: Boolean
  • Run Results: ticket_closed output Variable of type Boolean that is automatically created to hold the results of this Operation.

Output

The End step is where variables from the Data Flow can be used as an output..

  • Sample Return Value: ticket_closed of type Boolean

Use Cases

  • Allow app builders to attach an image to a ticket in Zendesk.