TCPA

TCPA (Telephone Consumer Protection Act) is a series of US legislation that dictates how automated systems can reach out to customers over SMS and Voice. These limitations typically involve:

The below limitations are state specific. There are federal guidelines as well, should the states not make any changes.

• Restrictions on time of day messages can be sent
• Restrictions on holidays
• Allowing the User to Opt-Out

The Airkit platform has the corresponding TCPA calendars available per state and on a federal level. Please refer to the How to enforce TCPA document for more details.

Additional Resources

• Wikipedia
• What is the Telephone Consumer Protection Act (TCPA)? - Twilio
• FCC Actions on Robocalls, Telemarketing | Federal Communications Commission
• How to enforce TCPA on Airkit