Overview
The Forward Call is a component of the Voice Bot that allows calls to be forwarded to a specific phone number or SIP Address. By clicking on the ‘+’ icon next to the Voice Bot, the Forward Call control will be displayed as an option to build the Bot.
Stage
The box displays the message that the user will listen to from the Voice Bot. The message can include:
Expression
To add an existing Variable within the App.
Web Link
To direct the user to their App Session.
General
In the General tab of the Inspector section, the following properties can be set:
Recipients
If adding more than one phone number or SIP address, the control will dial the numbers all at the same time and connect to the first one that answers.
Phone number
The number the call will be forwarded to.
SIP Address
The number or address over the Internet the call will be forwarded to.
Variables
Define where to save the control’s inputs.
Style
Customizes the voice reading the message. The voice can be changed in Theme Builder under the Voice Variant.
Actions
In the Actions tab of the Inspector section, different actions can be set before and after the voice prompt is sent, as well as if there is no valid response.
Before Voice Prompt
The action chain that runs before a voice prompt is sent.
After Voice Prompt
The action chain that runs after a voice prompt is sent.
No Valid Response
The action chain that runs when the response is invalid.
Example 1:
In this example, the user calls a Customer Service and on pressing 1, the call is forwarded to a representative.
