Collect Customer Satisfaction Score (CSAT) Web Flow Template Collect Customer Satisfaction Score (CSAT) Web Flow Template

Collect Customer Satisfaction Score (CSAT) Web Flow Template

Ismaen Aboubakare Ismaen Aboubakare

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Collect Customer Satisfaction Score (CSAT) is one of the Web Flow templates within the Customer Profile category. 

This Web Flow template has pre-configured components to collect the CSAT.

CSAT Web Flow template 

This Web Flow contains three Web Pages with the following components:

CSAT with Rounded Edges

  • Label controls that ask users to rate their experience.
  • Button Cells that allow users to grade their Satisfaction from 0 to 10.
  • Label controls that guide users in their rating.
  • A Text Area that allows users to write feedback if the chosen score was 0 to 9.
  • A Text Area that allows users to write feedback if the chosen score was 10.
  • A Submit button that allows users to continue their journey, and triggers the event “CSAT Selected”.

CSAT with Square Edges and Radio Button List

  • Label controls that ask users to rate their experience.
  • Button Cells that allow users to grade their Satisfaction from 0 to 10.
  • Label controls that guide users in their rating.
  • A Text Area that allows users to write feedback.
  • A Submit button that allows users to continue their journey, and triggers the event “CSAT Selected”.

CSAT with List of SimpleCell Buttons

  • Label controls that ask users to rate their experience.
  • Button Cells that allow users to grade their Satisfaction from 1 to 10.
  • Label controls that guide users in their rating.
  • A Submit button that allows users to continue their journey, and triggers the event “CSAT Selected”.

Inputs

CSAT with Rounded Edges:

  • CSAT (text)
  • feedback (text)

CSAT with Square Edges and Radio Button List 

  • csatValue (text)
  • feedback (text)

CSAT with List of SimpleCell Buttons

  • options (number)
  • selectedOption (number)

Events 

The CSAT web pages use the CSAT Selected event on the submit button of each web page.

  • CSAT Selected

Use Cases

  • Collect Customer information processed by a platform of your choice through a Journey.