The End Session Action is used to end the current user's Session. This Action is mostly used to reset the state of a Chat Bot. It can also be used when a customer is finished with a Session and doesn't need to access it anymore.
Also, from Settings, an HTML page can be set for the user to see when opening a link to an expired Session.
- The user has reached the end of a Chat Bot flow, and their next text message should start the Chat Bot again from the beginning
- If is not preferred that users can resume a Session once they left off, this action can be used to make sure the old Session is not accessible any more. This would be useful in a situation where the user should start a new Session rather than use an old one.
In this example, after the user receives their purchase and the corresponding delivery notification, the Session ends.