Quick Replies

The Quick Replies Action is used to ask questions and process answers as part of a Conversation Chat Bot. It will send users a message and provide a list of valid responses that the user can tap to select.


Enterprise Feature

Accessing Conversation Actions requires an ENTERPRISE license. If you would like to enable this feature for your Airkit Organization, please contact your Airkit representative or contact [email protected].

Use Cases

The Quick Replies Action is capable of sending messages and then receiving one of a known, finite number of responses. This makes it ideal for:

  • Asking users how they want to proceed
  • Confirming orders or appointments


Ask Question

Expects type Text.

This is the message that the Quick Replies Action will send to to the user before waiting for a reply.

Save Response

Expects an established variable of the appropriate scope.

This is the variable that the users response will be bound to for future reference.


Expects type List of Text.

This defines the options that will be provided for the user to select as a response. Each item in the List will be rendered as a separate button for selection, with the text of each button corresponding to the Text given.


In this example, the Quick Replies Answer Action will send the message "Please reply YES to continue and NO to end the conversation." and then provide the user with the options "YES" and "NO" for selection. Whichever they select will then be bound to the Global Variable response, which was created in the Variable Tree beforehand: