The Find Conversations by Customer Identifier Data Operation searches through all recorded Conversation Chat Bot records and returns the unique conversation identifiers associated with the referenced customer.
This Data Operation requires an ENTERPRISE license. If you would like to enable this feature for your Airkit Organization, please contact your Airkit representative or contact [email protected].
This Data Operation can be used in tandem with the Conversation Transcript Data Operation to:
- Look up previous Conversations with a user so as to reference their earlier responses, preventing the same user from being asked the same questions repeatedly.
- Look up previous Conversations with a user in order analyze trends in how they tended to interact with the Conversation Chat Bots.
- Look up previous Conversations so as to confirm that an e-commerce client has not exceeded the allowed number of return requests on purchased items.
The Customer Identifier. In order to yield results, this Customer Identifier should correspond to a Customer Identifier defined at least once by the Start Conversation Chat Bot or Update Customer Identifier Actions.
By default, Airkit stores the output of this Data Operation in an auto-created variable called
conversation-ids that can then be passed into subsequent operations. Output takes the form of a
Text items, each of which corresponds to a unique conversation identifier.