The Stop Timer Action is used to cancel a previously scheduled timer.
- Cancel timers for actions that a user takes without being prompted
- Cancel a CSAT score prompt if the user opts out
- Cancel a scheduled call if the user takes action early
This corresponds to the key set in the timer that this Action cancels. It must match the timer key in the created timer exactly.
In cases where users, for example, schedule their appointment shortly after submitting their contact information, there's no need to send them a reminder message. Upon the selection of an appointment time, then, we should cancel the scheduled reminder.