Forward Call

Overview

The Forward Call is a component of the Voice Bot that allows calls to be forwarded to a specific phone number or SIP Address. By clicking on the ‘+’ icon next to the Voice Bot, the Forward Call control will be displayed as an option to build the Bot.

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Stage

The box displays the message that the user will listen to from the Voice Bot. The message can include:

Expression

To add an existing Variable within the App.

Web Link

To direct the user to their App Session.

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General

In the General tab of the Inspector section, the following properties can be set:

Recipients

If adding more than one phone number or SIP address, the control will dial the numbers all at the same time and connect to the first one that answers.

Phone number

The number the call will be forwarded to.

SIP Address

The number or address over the Internet the call will be forwarded to. 

Variables

Define where to save the control’s inputs.

Style

Customizes the voice reading the message. The voice can be changed in Theme Builder under the Voice Variant.

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Actions

In the Actions tab of the Inspector section, different actions can be set before and after the voice prompt is sent, as well as if there is no valid response.

Before Voice Prompt

The action chain that runs before a voice prompt is sent. 

After Voice Prompt

The action chain that runs after a voice prompt is sent. 

No Valid Response

The action chain that runs when the response is invalid.

Example 1:

In this example, the user calls a Customer Service and on pressing 1, the call is forwarded to a representative. 

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