The Send Message to Conversation Data Operation is used to send a message to a Conversation.
This Data Operation requires an ENTERPRISE license. If you would like to enable this feature for your Airkit Organization, please contact your Airkit representative or contact [email protected].
- Thank users for their participation
- Inform users of an update to their account
- Send links to relevant Web Pages
Text. This text should correspond to the identifier that a Conversation got assigned upon being initialized; this identifier will be stored under
channels.message.conversationId in the relevant Session.
This property defines the Conversation that the Send Message to Conversation Data Operation will send its message to.
This is the message that the Send Message to Conversation Data Operation will send to to the Conversation.
If this box is checked, the Send Message to Conversation Data Operation will create a new Conversation to send the message to if the Conversation property does not reference a Live Conversation.
The following properties are used to define new Conversations:
Expects a Conversation Hub Channel Resource.
Conversation Hub Channel Resource are configured under Settings > Conversations. These resources must be associated with a Conversation Hub in the Console before they can be configured inside an application.
This optional field is used to assign an external identifier that can be manually referenced downstream.
The address of the external Chat source. If the Conversation will take place via a Chat Web Control, the Customer Destination will be the corresponding Session ID. If the Conversation will take place via SMS, the Customer Destination will be the corresponding phone number.
This optional field is used to assign the end user an identifier that can be manually referenced downstream.
By default, Airkit stores the output of this Data Operation in an auto-created variable called
messages that can then be passed into subsequent operations. The value of
messages indicates whether or not the message was successfully sent to the designated Conversation.
Messages can only be sent to Conversations occurring in deployment.
Unlike most Data Operations, the Send Message to Conversation Data Operation cannot be run without referring to a deployed application. Before you can test any instance of this Data Operation, it must be able to refer to a published Conversation Chat Bot. For more on how to publish a Conversation Chat Bot, see Configuring Conversation Chat Bots.