Reporting Metric > Stop Timer

Overview

The Metric: Stop Timer Action is used with the Metric: Start Timer Action to gather data on how Apps are being used. When the Metric: Stop Timer Action is called with the key of a timer started by the Metric: Start Timer Action, the total time elapsed is gathered in the Reports dashboard.

This can be used to track statistics such as how long it takes customers to fill out a form in an App.

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Use Cases

  • Track how long a customer spends filling out each part of a data entry flow
  • Track the average time a user spends in each branch of a Voice Bot

Action Properties

Metric Key

The key that identifies this timer. This must correspond to the key of a timer started by the Metric: Start Timer Action. This key must be unique – all running timers must have different keys.

Note: If there is no running timer with the specified key, this Action has no effect.