Close Conversation

The Close Conversation Action is used to close Conversation Chat Bots. After this Action is run, any incoming messages from the user will be parsed as part of a new Conversation, even if those messages are sent through the same interface.

๐Ÿ“˜

Enterprise Feature

Accessing Conversation Actions requires an ENTERPRISE license. If you would like to enable this feature for your Airkit Organization, please contact your Airkit representative or contact [email protected].

Use Cases

  • The user has completed what they set out to do when they began their Conversation, and their next message should start a Conversation over from the beginning.
  • If you do not want to allow users to resume a Conversation once they have gone for a long enough period of time without replying, this Action can be used to make sure the user will start a new Conversation rather than continue their old one.

Examples

In this example, the Close Conversation Action is used in tandem with the Condition Action, the Ask A Question Action, and the Run Answer Flow Action to end the Conversation if and only if the user replies to the question "Is there anything else I can help you with?" with some variant of the word "no". Otherwise, the user will be directed to the Continue Answer Flow:

Note how the LOWERCASE function is used to modify the user's previous response, which has been stored stored as session.response. This allows users to see the same behavior โ€“ ending the Conversation โ€“ if they enter "NO", "no", or "No" as their response.