Start Voice Bot

Overview

The Start Voice Bot action is used to begin a voice conversation with the active user on a Journey. It is akin to the Navigate to Web Flow action, but instead of moving the canvas, initiating a conversation on the voice channel of the journey.

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Use Cases

  • Placing a follow-up call to a user
  • Transferring a user to a representative

Action Properties

Voice Bot

The Voice Bot to start. This Voice Bot will use the current actor's phone number to start calling. There must be a voice resource set in Settings.

Voice Bots can be created and managed from Voice Bots Builder.