Collect Customer Satisfaction Score (CSAT) is one of the Web Flow templates within the Customer Profile category.
This Web Flow template has pre-configured components to collect the CSAT.
CSAT Web Flow template
This Web Flow contains three Web Pages with the following components:
CSAT with Rounded Edges
- Label controls that ask users to rate their experience.
- Button Cells that allow users to grade their Satisfaction from 0 to 10.
- Label controls that guide users in their rating.
- A Text Area that allows users to write feedback if the chosen score was 0 to 9.
- A Text Area that allows users to write feedback if the chosen score was 10.
- A Submit button that allows users to continue their journey, and triggers the event “CSAT Selected”.
CSAT with Square Edges and Radio Button List
- Label controls that ask users to rate their experience.
- Button Cells that allow users to grade their Satisfaction from 0 to 10.
- Label controls that guide users in their rating.
- A Text Area that allows users to write feedback.
- A Submit button that allows users to continue their journey, and triggers the event “CSAT Selected”.
CSAT with List of SimpleCell Buttons
- Label controls that ask users to rate their experience.
- Button Cells that allow users to grade their Satisfaction from 1 to 10.
- Label controls that guide users in their rating.
- A Submit button that allows users to continue their journey, and triggers the event “CSAT Selected”.
Inputs
CSAT with Rounded Edges:
- CSAT (text)
- feedback (text)
CSAT with Square Edges and Radio Button List
- csatValue (text)
- feedback (text)
CSAT with List of SimpleCell Buttons
- options (number)
- selectedOption (number)
Events
The CSAT web pages use the CSAT Selected event on the submit button of each web page.
- CSAT Selected
Use Cases
- Collect Customer information processed by a platform of your choice through a Journey.