The Start Voice Bot action is used to begin a voice conversation with the active user on a Journey. It is akin to the Go to Web Flow action, but instead of moving the canvas, initiating a conversation on the voice channel of the journey.
- Placing a follow-up call to a user
- Transferring a user to a representative
To understand the Identity object better, check out The Actor Model.
Learn how to connect a phone number by connecting your Twilio phone numbers.