![The Start Voice Bot Action]({"bg": "//theme.zdassets.com/theme_assets/9691885/e106cc8a79a6a41c781c71d999cffaa33b481de7.jpg"})
![The Start Voice Bot Action]({"bg": "//theme.zdassets.com/theme_assets/9691885/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
Overview
The Start Voice Bot action is used to begin a voice conversation with the active user on a Journey. It is akin to the Go to Web Flow action, but instead of moving the canvas, initiating a conversation on the voice channel of the journey.
Use Cases
- Placing a follow-up call to a user
- Transferring a user to a representative
Action Properties
Voice Bot
The voice bot to start. This voice bot will use the current actor's phone number to start calling. There must be a voice resource set in Configuration Builder.
Further Reading
To understand the Identity object better, check out The Actor Model.
Learn how to connect a phone number by connecting your Twilio phone numbers.
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