The Start Voice Bot Action The Start Voice Bot Action

The Start Voice Bot Action

Elliot Fiske Elliot Fiske

Overview

The Start Voice Bot action is used to begin a voice conversation with the active user on a Journey. It is akin to the Go to Web Flow action, but instead of moving the canvas, initiating a conversation on the voice channel of the journey.

start-voice-bot.gif

Use Cases

  • Placing a follow-up call to a user
  • Transferring a user to a representative

Action Properties

Voice Bot

The voice bot to start. This voice bot will use the current actor's phone number to start calling. There must be a voice resource set in Configuration Builder.

Further Reading

To understand the Identity object better, check out The Actor Model.

Learn how to connect a phone number by connecting your Twilio phone numbers.