The Secure Touchtone Capture is a component of the Voice Bot. It captures sensitive information entered through the numeric keyboard of the phone and encrypts the captured information.
By clicking on the ‘+’ sign next to the Voice Bot, the Secure Touchtone Capture control will be displayed as an option to build the Bot.
We recommend adding transparent naming to all Voice Bot components to easily connect them to each other.
The box displays the message that the user will listen to from the Voice Bot. The message can include:
To add an existing Variable within the App or transform data using Airscript.
To direct the user to their App session.
In the Secure Touchtone Capture box there is a Next Prompt dropdown from where to select the following step of the call, that is, the next message the user will listen to, if any.
The main difference between Secure Touchtone Capture and Touchtone Capture is that in the latter, the information is not encrypted. We recommend using Secure Touchstone Capture when dealing with sensitive information.
In the General tab of the inspector section, the following parameters can be set:
To bind the data from the captured text to an existing Variable.
To define where to save the control’s inputs.
To customize the voice reading the message. The voice can be changed in Theme Builder under the Voice Variant.
In the Actions tab of the inspector section, different actions can be set before and after the voice prompt is sent, as well as on capturing touchstone and when no valid response is entered.
On Touchtone Capture
The action chain that can be run at the moment the user’s input is captured.
Before Voice prompt
The action chain that can be run before a voice prompt is sent.
After Voice Prompt
The action chain that can be run after a voice prompt is sent.
No Valid Response
The action chain that can be run when the response is invalid.
In this example, the user is calling a bank and before talking to a representative, they are asked to enter their PIN code and, since it’s sensitive information, the Secure Touchtone Capture is used.
Once the App captures the user’s inputs, it will forward the call to a representative.