Find All Tickets (Zendesk) Data Flow Template Find All Tickets (Zendesk) Data Flow Template

Find All Tickets (Zendesk) Data Flow Template

Daiana Gallardo Daiana Gallardo

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Overview 

This Data Flow template is made up of two Data Operations that allow app builders to list all tickets in Zendesk. This is achieved by connecting with the Zendesk integration, passing data to this Data Flow and then retrieving a list of tickets.

In Connection Builder, Data Flow templates can be found with pre-populated sample data. However, to meet the requirements of their Journey, app builders should perform the necessary adjustments, such as adding other Data Ops.

Bear in mind that in order to use Zendesk as a datasource, credentials must be set in Configuration Builder > Integrations to connect the corresponding account.

Find All Tickets (ZD) Operations

This Data Flow contains four parts:

Inputs

The Start pane keeps track of the inputs required by the Data Flow. 

  • No sample inputs

Zendesk Data Operation

  • Datasource: Zendesk
  • Operation:List tickets (List all tickets)
  • Run Results: zendesk_api output Variable of type Any that is automatically created to hold the results of this Operation.

Transform Data Operation

  • Transform Expression: Airscript expression to check for errors.
  • Output Format: Variable
  • Type: List of Any
  • Run Results: ticket_list output Variable of type List of Any that is automatically created to hold the results of this Operation. 

Output

The End step is where variables from the Data Flow can be used as an output.

  • Sample Return Value: ticket_list of type List of Any

Use Cases

  • Allow app builders to find all tickets listed in Zendesk.