The Start Chat Bot Action The Start Chat Bot Action

The Start Chat Bot Action

Elliot Fiske Elliot Fiske


The Start Chat Bot Action is used to begin a text message conversation with the active user on a Journey. It is similar to the Navigate to Web Flow action, but instead of moving to a new canvas, it initiates a conversation on the chat channel of the Journey.


Use Cases

  • Initiating a follow-up text to a user.
  • Send a text to a user to confirm their phone number.

Action Properties

Chat Bot

The chat bot to start. This chat bot will send text messages to the current actor's phone number. There must be an SMS resource set in Configuration Builder.

Chat bots can be created and managed in the App Builder.

Further Reading

To understand the Identity object better, read The Actor Model.

Learn how to connect a phone number by connecting Twilio phone numbers.