Log Custom Event Action Log Custom Event Action

Log Custom Event Action

Chandra Bergmann Chandra Bergmann


The Log Custom Event Action is one of the ways to gather data on how apps are being used. When the Action is triggered, it logs the occurrence just like any other Airkit Event; the record will appear in the Activity section of the Console. Custom Events can also be set to trigger error notifications if they are logged as errors. For more on sending error notifications, check out How to Log a Custom Event Error and send an Email notifier and Configuring App Error Notifications to Slack.


Use Cases

  • Log informational events like "Customer gave a 5-star rating on the feedback form". This could be accomplished by using a Condition Action to trigger the Log Custom Event on the desired condition.
  • Log exceptional events like "Customer ended their session in the 'Choose Car' Page of the Tow Truck Flow without specifying a car".
  • Send an error notification when Custom Event be triggered.

Action Properties

Custom Event

The text that will be logged to the Activity dashboard. This can be a simple string, or any Airscript expression that returns Text.

Log Level

The log level of the Custom Event. Custom Events can be marked as INFO, WARNING, or ERROR

Additionally, if the Custom Event is logged as an ERROR, it can be set to send error notifications when triggered. Error notifications are set up in the Console, under Settings -> Logs and Notifiers. The are configured upon publishing your app


Additional information logged with the Custom Event. Including metadata is optional, but if included, it must be parsable by Airscript. If metadata is present and cannot be parsed by Airscript, the Custom Event will fail to log properly.

Further Reading

To learn how to collect and analyze data around how customers are using Apps, read Reporting.