TCPA (Telephone Consumer Protection Act) is a series of US legislation that dictates how automated systems can reach out to customers over SMS and Voice. These limitations typically involve:
The below limitations are state specific. There are federal guidelines as well, should the states not make any changes.
- Restrictions on time of day messages can be sent
- Restrictions on holidays
- Allowing the User to Opt-Out
The Airkit platform has the corresponding TCPA calendars available per state and on a federal level. Please refer to the How to enforce TCPA document for more details.